We Value Your Privacy

What Personal Data Do We Collect from You and How?

To perform our activities properly, we process the following personal data:

• Type 1: data related to your browsing behavior, including your IP address and detailed information about your visit to our website;
• Type 2: data you explicitly leave via the forms on our website (contact form, registration form), including your name, first name, email address, phone number, address details, preferences, and other information in the form fields;
• Type 3: data you voluntarily provide when you contact us by email or phone (e.g., your name, email address...);
• Type 4: data necessary to subscribe you to our newsletter or activities (e.g., name, first name, email address...);
• Type 5: data necessary for properly handling your membership, such as your billing information and all information described in Type 2.

The above data is collected via cookies and similar technologies (type 1), through your use of our website (types 1, 2, 4, 5), and through your voluntary contact (type 3).

For What Purposes Do We Process Your Personal Data?

We process your personal data to correctly carry out our activities:

• Type 1: monitoring and optimizing our website using anonymized statistics, from which your identity cannot be derived - but only when you have given your formal approval at the first visit to our site;
• Type 2 & 3: to correctly follow up and process your query, registration, or order - we base this on your formal approval given when submitting the respective form and our legitimate interest when you contact us by phone;
• Type 2, 3 & 4: for use in the context of the newsletter, with your prior opt-in for receiving our newsletter as a legal basis. You can unsubscribe from our newsletter at the bottom of every email you receive from us or by contacting us via the contact form on our site;
• Type 5: to provide you with the services you have purchased from us, with the execution of the agreement we have entered into with you as a legal basis;

We may also use your personal data for direct marketing, but only if you have given prior consent or within the framework of the agreement we have entered into if you are or were a customer.

How and With Whom Are Your Personal Data Shared?

We do not share your personal data with third parties except with your prior consent (e.g., the choices you can specify via the privacy manager on our site).

Please note that your personal data may be visible to specific (sub)processors (our service providers) who have a mandate to process personal data on our behalf.

This website uses services from the following (external) partners, who may or may not use cookies and process your personal data.

• Website
  Placement of cookies and processing of your IP address by our own website and web server without the intervention of external services. Processing location: Belgium
• Twilio Ireland Limited
  Email service provider (sending contact form entries to our email address). Processing location: EU
  More information about this provider
• Google LLC
  Analysis of site visits, translation functions. Processing location: USA
  More information about this provider
• YouTube
  Google video service. Processing location: USA
  More information about this provider

If we are legally obliged to disclose personal data (e.g., by a court order or specific legislation), we will try to inform you beforehand to the best of our ability, as far as the law allows.

In the event our activities are taken over or terminated, your personal data may be transferred. As far as it is technically or commercially feasible, we will try to inform you in advance to the extent possible.

How Long Do We Keep Your Personal Data?

We keep your personal data as long as necessary for the purposes of processing. For example, we must keep your billing information and order history for legal reasons for at least 7 years after the date of the last invoice. If you have questions about the duration of the processing of your personal data, please write to us via the contact form on our website or by post to the above address.

What Are Your Rights?

You can write to us at any time to view, correct, supplement, or delete your personal data or to inform you about how we use your personal data. If you have given specific consent for certain data processing, you can withdraw it at any time. You have the right to request your personal data in a digital and readable form. You can also write to us to restrict the processing of your personal data under specific conditions described in the GDPR. If there are legally justified reasons that exceed our need to process your personal data, you can object to our processing of your personal data. To exercise your rights, please write to us via the contact form on our website or by post to the above address.

You also have the right to file a complaint with the Belgian Data Protection Authority:

Drukpersstraat 35
1000 Brussels
Tel: +32 (0)2 274 48 00
contact@apd-gba.be

How Do We Secure Your Personal Data?

We have taken all necessary security measures, both technically and organizationally, to ensure the security of your personal data. For example, access to your personal data is as limited as possible. The website uses standardized mechanisms and monitoring tools to prevent unauthorized access to your personal data by third parties. However, please note that we are not liable for any direct or indirect damage resulting from the incorrect or unlawful use of personal data by a third party. If you want more information on how we protect your personal data, please write to us via the contact form on our website or by post to the above address.

Necessary

Essential own services for the correct functioning of the site, such as remembering session preferences and cookie preferences.

Analysis

External services that provide insight into visits to this site.

Third party content

Embedded videos from third parties such as YouTube or third party iframes.